Can’t download after logging in? Try refreshing the download page (hit the ‘F5’ key) once logged in.

Trouble making a PayPal or Credit Card payment? Clearing your web browser’s cache may be the solution.

Canceling vs. Pausing Both canceling and pausing will discontinue your payments; normal access will continue until the period you have paid for is up. The only difference is that cancelling requires re-entering your signup information again- pausing is just a single click.

Any other questions, comments, concerns? Please let us know! Visit our Facebook page and send us a message for the fastest response!